Refund Policy

At Go2Top IT Ltd (operating through DailyVibeBD.com), we value our customers and are committed to providing high-quality products and services. This Refund Policy explains the conditions under which refunds may be requested and processed.

1. General Refund Policy

Refunds are only provided under specific circumstances where the service/product cannot be delivered as promised or where there is a valid issue with the order. Customers are encouraged to contact our support team as soon as possible if they experience any problem.

2. Eligibility for Refunds

A refund request may be considered if:

• The service has not been delivered due to technical issues from our side.
• The purchased service cannot be provided as described.
• There is a duplicate payment made accidentally.
• A billing error has occurred.

Refund requests may not be accepted if:

• The service has already been successfully delivered or completed.
• The customer has provided incorrect information that prevents service delivery.
• The issue is caused by third-party platforms, external services, or circumstances beyond our control.
• The customer changes their mind after the service has started.

3. Digital Services & Products

For digital services, online solutions, subscriptions, or customised work, refunds may not be available after the work has started or resources have been allocated. Each case will be reviewed individually based on the nature of the service.

4. Refund Request Process

To request a refund, customers must contact us with the following:

• Order ID or transaction details
• Customer name and contact information
• Reason for the refund request
• Any supporting details or screenshots (if applicable)

Our team will review the request and respond within a reasonable timeframe.

5. Refund Processing Time

Approved refunds will be processed through the original payment method whenever possible. The time required for the refund to appear in your account may depend on your payment provider or financial institution.

6. Cancellation Policy

Customers may request cancellation before the service has been started. Once a service has been initiated, cancellation and refund eligibility will depend on the progress and resources already used.

7. Changes to This Policy

Go2Top IT Ltd reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Company Name: Go2Top IT Ltd
Website: DailyVibeBD.com